Security
Learn how local encryption, PIN protection and encrypted backups are designed.
PrivateMoment Support
Help with your private vault.
Quick answers for setup, unlocking, backups, imports, exports and privacy.
Frequently asked questions
Common questions
I forgot my PIN. Can PrivateMoment recover it?
PrivateMoment is designed without a server-side recovery copy of your vault credentials. If you cannot unlock the vault with your configured authentication methods, the developer cannot remotely recover the PIN or decrypt the vault for you.
Why can't an encrypted backup be restored without its PIN?
The backup is protected so possession of the backup file alone is not enough to read the vault. You need the correct PIN used to protect that backup.
Where are my photos and videos stored?
Vault content is stored inside PrivateMoment's private app storage on your iPhone. Content is not uploaded to a PrivateMoment cloud service.
Does the private camera save to Apple Photos?
Media captured with the PrivateMoment private camera is designed to go directly into the vault rather than being automatically added to Apple Photos.
Can I export something back to Apple Photos?
Yes. When you choose an export or share action, PrivateMoment can hand the selected content to the destination you explicitly choose through iOS.
Does PrivateMoment use analytics or advertising trackers?
PrivateMoment uses Firebase Analytics for product-quality and feature-usage insights. It does not serve ads, does not use IDFA, does not link AdSupport, disables IDFV collection, and does not enable Google Signals or advertising features. Vault photos, videos, Moment text, PINs, and encryption keys are not sent as analytics events.
Can I store text without a photo?
Yes. A Moment can be text-only, or it can combine a title, note, photos and videos.
How do I move PrivateMoment to a new iPhone?
Create an encrypted backup from PrivateMoment, save it somewhere you control, then restore that backup on the new device using the correct PIN. Face ID is device-local and can be enabled again after restore.
Before reporting a problem
Keep these details ready.
✓Your iPhone model and iOS version
✓The PrivateMoment app version
✓What you were trying to do when the issue occurred
✓Whether the issue is reproducible after reopening the app
Do not send your PIN, encryption keys, or private photos/videos when requesting support.
Useful links
More information
Privacy Policy
Read what PrivateMoment does — and does not — collect.
Contact
Need help with PrivateMoment?
Email the developer at jet659521@gmail.com. Please include your iPhone model, iOS version, PrivateMoment version, and a short description of the issue.
Do not send your PIN, encryption keys, or private photos/videos.